Terms of Service

Last updated: 30/01/2025

Montelu is the trading name of the company Mfcommerce. These Terms and Conditions govern access to and use of https://www.montelu.com (hereafter, the “Site”) owned by Montelu (“Montelu”), as well as the services and products offered by Montelu on the Site.

Trading name: Montelu
Registered name: Mfcommerce
Company number: 74437364
VAT number: NL219389846B01
Business address:
Laan van Londen 1860
3317DA, Dordrecht
Zuid-Holland, The Netherlands
Email: info@montelu.com
Phone: +44 7848 174801
Instagram: @montelu.uk

Montelu provides this website subject to these Terms and Conditions. By visiting the website or using the services or applications on the website, you agree to these terms.

Access to the Site does not require registration. However, to complete a purchase or contract for any of the services offered by Montelu, registration and acceptance of these Terms will be required before finalising payment.

Montelu offers clothing and fashion accessories on the Site under the Montelu brand. The Terms and Conditions below define the rights and obligations of Montelu and its users in relation to the Site. They are the only applicable Terms (without prejudice to specific conditions for certain services) and replace any other terms unless otherwise agreed in writing between Montelu and the User.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree with these Terms, you may not access the website or use its services.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform allowing us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you are of the age of majority and have given us consent to allow any of your minor dependents to use this Site.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any applicable laws in using the Service (including copyright laws).
Any breach of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without express written permission from us.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS

Certain products may be available exclusively online. These items may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display the colours and images of our products accurately, but we cannot guarantee that your device’s display will be accurate.

We reserve the right to limit sales of our products or Services to any person or region on a case-by-case basis and to discontinue any product at any time.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us.
You agree to provide current, complete, and accurate information for all purchases made through our store.
For details, please review our Returns and Refunds Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control.
You acknowledge that we provide these tools “as is” and “as available,” without any warranty or liability.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on our Site may direct you to third-party websites that are not affiliated with us.
We are not responsible for any content, materials, products, or services of third parties.

Please review the third party’s policies and practices before engaging in any transaction.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you send creative ideas, suggestions, proposals, or other materials to us (collectively, “comments”), you agree that we may use them at any time, without restriction or obligation.

You must not post unlawful, defamatory, or obscene material, or content that infringes on another’s intellectual property rights.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND INACCURACIES

Occasionally, there may be information on our Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability.
We reserve the right to correct any errors or update information at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Site or its content for unlawful purposes, to violate laws, infringe intellectual property rights, harass or discriminate, or transmit malware or malicious code.
We reserve the right to terminate your access to the Service if you violate these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted or error-free.
The Service and all products are provided “as is” without any warranties of any kind, express or implied.
In no event shall Montelu, its affiliates, or partners be liable for any damages arising from your use of the Service or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Montelu, its affiliates, employees, and agents from any claim or demand arising out of your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue to apply in full force.

SECTION 16 – TERMINATION

These Terms of Service are effective until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our Site.
If we determine that you have failed to comply with these Terms, we may terminate your access without notice.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any related policies posted on our Site constitute the entire agreement between you and Montelu and supersede any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with UK law.

SECTION 19 – CHANGES TO THESE TERMS

You can review the latest version of these Terms at any time on this page.
We reserve the right to update or modify these Terms, and your continued use of the Site constitutes acceptance of any changes.

SECTION 20 – RETURNS AND REFUNDS

Returns Policy:
You have 30 days from receipt of your item to request a return.

Conditions:
The item must be unworn, unused, with tags and original packaging.
Proof of purchase is required.

How to Return:
Email info@montelu.com to initiate a return.
Do not send your purchase back before receiving confirmation.

Refunds:
Once approved, refunds will be processed within 7 working days via the original payment method.
Shipping fees are non-refundable.

Order Cancellation:
You may cancel your order before the tracking status updates to “parcel shipped” by emailing info@montelu.com.

SECTION 21 – CONTACT INFORMATION

If you have any questions, comments, or suggestions, please contact us:

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