Frequently Asked Questions
We’ve gathered the most common questions to ensure your shopping experience with Montelu is effortless and worry-free.
Do you deliver outside the UK?
Not at the moment.
We currently deliver exclusively within the United Kingdom. This allows us to ensure a fast, reliable, and local service for our customers.
Is delivery free?
Yes — delivery is completely free for all UK orders.
No minimum purchase is required.
What are your delivery times?
Orders are usually processed within 1 to 2 working days.
Once shipped, delivery typically takes 2 to 5 working days, depending on your location.
How can I track my order?
As soon as your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.
What is your returns policy?
You have 30 days from the delivery date to return an item.
Products must be unworn, unwashed, and in perfect condition with the original tags attached.
Return postage costs are the responsibility of the customer.
You can find full details on our Returns & Refunds Policy page.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed within 10 working days.
You’ll receive a confirmation email as soon as it’s completed.
What payment methods do you accept?
We accept:
- Credit and debit cards (Visa, Mastercard, Amex, Maestro)
- Apple Pay & Google Pay
- All transactions are secure and encrypted.
Visit our Payment Methods page for more details. - How can I contact Montelu?
- You can reach us anytime by email at info@montelu.com.
We’re also on Instagram — come and say hello:
@montelu.uk
or give us a call at +44 7848 174801.